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Returns: 
No merchandise may be returned without a Return Material Authorization Number (RMA) from Randy’s Off-Road. All shipments approved for return must be prepaid, insured, and must be accompanied by the original invoice. Randy’s Off-Road will not be responsible for any uninsured packages that may be lost or damaged during shipping. A 15% service charge will be assessed on all merchandise ordered in error or returned opened without the consent of a member of Randy’s Off-Roads management or other authorized employee. A 20% service charge will be assessed on all merchandise not returned in original resalable condition, including manufacturer’s original packaging and paperwork. All shipping and handling charges are at the customer’s expense. 


Should a product failure be the results of a defect from the manufacture, Randy’s Off-Road honors all warranties issued by the manufacture at no cost to the customer. Products must first be returned to Randy’s Off-Road before any steps can be taken to warranty the product. Shipping is the customer’s responsibility and not that of Randy’s Off-Road or our Distributors. In some cases Randy’s Off-Road may find it to be quicker to ship the product directly to the manufactures facility and may instruct the customer to do so. Products that can be fixed or updated will be returned in the original condition, only in special cases will a new product be shipped to replace the defective product and is the judgment of the manufactures and not that of Randy’s Off-Road. No replacement product will be issued without first receiving the defective product back to our facility and must be approved by management. Shipping:
All orders placed on randysoffroad.com.com are shipped within 24hrs or on the following business day. Orders placed on weekend or scheduled holidays will be processed the next scheduled business day, if this is to exceed a maximum of three days, Randy’s Off-Road will have automatic notifications that are sent out allowing you the user to be aware of the extra delay. 


All orders will be shipped using UPS with a standard rate of Ground shipping. Alternative shipping methods may be selected, users should be aware that by requesting a quicker shipping method that costs of shipping may increase. Any orders that are offered free shipping are shipped using UPS Ground Services and cannot be upgraded without having to pay for the published shipping rates.

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Stanwood - Marysville - Arlington - Smokey Point

Apply Now


Stanwood - Marysville - Arlington - Smokey Point

Apply Now

 

 


Stanwood - Marysville - Arlington - Smokey Point